Refund policy

BuddyLove Returns and Exchanges

We want you to love what you wear. If your purchase is not the right fit, we are here to help you find something that is. As a small brand, we inspect every return personally. The guidelines below help us care for your order and keep the process fair for every customer.

Our return policy

Eligible items may be returned for store credit only or exchanged for the same style in a different size or color. We do not offer refunds to the original payment method for standard returns. Store credit never expires.

Submit your return or exchange request within 30 calendar days of the item’s delivery. Once approved, ship your return within 7 calendar days of approval. A request submitted on time remains eligible while awaiting our review.

Return eligibility

To qualify for a return or exchange, items must be:

• Unworn, unwashed, unaltered, and undamaged.
• Free of makeup, deodorant marks, perfume, smoke odors, and other signs of wear.
• Returned with all original tags attached.
• Eligible under the final sale guidelines below.

Trying on an item is welcome; wearing it for an event or other use makes it ineligible. All returns are subject to inspection. If an item does not meet these requirements, we will explain why it cannot be accepted and contact you about next steps.

Final sale items

The following are final sale and cannot be returned or exchanged:

• Items in the Sale tab, items with crossed-out pricing, and items marked FINAL SALE on the product page.
• Items purchased at a discount of 30% or more, including Black Friday 50% off purchases.
• Jewelry; hats; headbands; hair clips and ties; BuddyLove Swim; sunglasses; and bags or clutches.
• Acrylic trays, coasters, frames, and puzzles.
• Beauty and wellness products, including tanning products, tanning mitts, exfoliators, and soaps.
• Gift cards and package protection.

A discount code below 30% does not, by itself, make an otherwise eligible item final sale. Please review the product page and any promotion terms before ordering. If a final sale item arrives damaged, defective, or incorrect, contact us using the instructions below.

How to request a return or exchange

1. Sign in to your customer account at buddylove.com/account and select the eligible items you would like to return. For an exchange, include the size or color you would like. If you checked out as a guest, email shop@buddylove.com with your order number and the items you wish to return or exchange.

2. Wait for approval before shipping. We review return and exchange requests each Thursday. Requests received after that week’s review will be reviewed the following Thursday. If you have not received an update after the next Thursday review, check your spam folder and email us.

3. Follow the instructions and use the return label provided with your approval. Include the return packing slip and only the items listed on it. Ship within 7 calendar days of approval and keep your tracking receipt.

Submitting a request does not guarantee acceptance. Final approval follows inspection at our warehouse.

Shipping fees

• Returns for store credit: a $9.99 return shipping fee is deducted from the credit issued for each approved return shipment.
• Exchanges: a $15.98 shipping fee covers the return shipment and shipment of your replacement item. Payment instructions will be included with your exchange approval. This replaces the $9.99 return fee; it is not an additional fee.

Original shipping charges and package protection fees are not included in store credit for standard returns.

Exchanges

We offer exchanges for the same style in a different size or color, subject to availability and the return eligibility requirements above. Final sale items are not eligible for exchanges.

Replacement inventory is not guaranteed while your return is in transit. If your requested size or color is unavailable, we will contact you before proceeding. You may choose another available size or color of the same style, or receive store credit instead. If your exchange becomes a store credit return, only the $9.99 return fee applies; any additional exchange shipping fee already collected will be refunded.

To choose a different style, return your eligible item for store credit and place a new order once your credit is issued.

Processing your return

Please allow up to 14 business days after your return is delivered to our warehouse for inspection and processing. Business days exclude weekends and company holidays.

We will email you when your return is processed. If more than 14 business days have passed, email shop@buddylove.com with your order number and return tracking information so we can help.

Store credit

Approved return credit is sent as an emailed BuddyLove gift card to the email address on your order. Store credit never expires.

Your credit reflects the amount actually paid for the accepted items after discounts, plus applicable sales tax associated with those items, less the $9.99 return shipping fee. Original shipping and package protection charges are excluded. You will receive credit for the purchase amount paid, rather than the item’s original retail price.

Damaged defective or incorrect items

Every order should arrive in the condition you expect from BuddyLove. If an item arrives damaged, defective, or incorrect, please email shop@buddylove.com within 3 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item and affected area.

Keep the item and its packaging, and contact us before shipping it back. Our team will review the issue and arrange an appropriate replacement or other resolution. You will not be charged return or replacement shipping for a confirmed damaged, defective, or incorrect item. This process also applies to final sale merchandise.

If you discover an issue after 3 days, please still contact us so we can review it. This policy does not limit any rights you may have under applicable law.

Afterpay and Shop Pay Installments

The same return eligibility, final sale restrictions, and fees apply regardless of payment method.

Store credit does not cancel your Afterpay or Shop Pay Installments payment agreement or reduce the balance owed to your payment provider. Continue making scheduled payments unless your provider confirms an adjustment. For questions about your payment schedule or account, contact the payment provider directly.

Promotions and price adjustments

Discount codes cannot be combined. We do not offer price adjustments on orders placed before a sale or promotion begins. Return eligibility is determined by the policy and promotion terms that applied when you placed your order.

Need help

Email shop@buddylove.com with your order number and a brief description of what you need. Our small customer care team is here to offer clear guidance and thoughtful help with your return or exchange.